> For the complete documentation index, see [llms.txt](https://docs.thingable.com/welcome-to-thingables-wiki/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.thingable.com/welcome-to-thingables-wiki/welcome-to-the-thingable-wiki/users/call-management-in-the-thingable-support-portal.md).

# Call management in the thingable support portal!

To manage the demands of support and continuous improvement of the solutions of its customers, the thingable! uses the portal[ ](https://suporteconcert.freshdesk.com/)<https://suporteconcert.freshdesk.com/>. Below are the tutorials for use of the support platform.&#x20;

### Step by step to open a ticket in the thingable Support Portal!

{% embed url="<https://www.youtube.com/watch?v=Q_FZzx-HRpw>" %}

### How to create a user in the thingable Support Portal!

{% embed url="<https://www.youtube.com/watch?v=4BcU_OwA1M4>" %}

{% hint style="info" %}
The use of the portal is conditioned to the contracting of the respective support plan with thingable!. For more information on the available plans visit [#Plans-Support](broken://pages/tYCUVVtJbmtSsDIE4yXS#plans-support)
{% endhint %}