# Call management in the thingable support portal!

To manage the demands of support and continuous improvement of the solutions of its customers, the thingable! uses the portal[ ](https://suporteconcert.freshdesk.com/)<https://suporteconcert.freshdesk.com/>. Below are the tutorials for use of the support platform.&#x20;

### Step by step to open a ticket in the thingable Support Portal!

{% embed url="<https://www.youtube.com/watch?v=Q_FZzx-HRpw>" %}

### How to create a user in the thingable Support Portal!

{% embed url="<https://www.youtube.com/watch?v=4BcU_OwA1M4>" %}

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The use of the portal is conditioned to the contracting of the respective support plan with thingable!. For more information on the available plans visit [#Plans-Support](https://docs.thingable.com/welcome-to-thingables-wiki/welcome-to-the-thingable-wiki/users/broken-reference)
{% endhint %}